Autonomy Support Contacts
North/South American Support
Autonomy's IDOL and Virage Products:
Autonomy's K2, VDK, KeyView and Ultraseek Products:
Autonomy's BPM and Content Capture Products:
Autonomy's Zantaz Products:
For EAS requests, please contact (617) 850-4705 option 1 or eas-support@zantaz.com
For EAS Supervisor requests, please contact (617) 850-4705 option 1 or supervisor-support@zantaz.com
For Introspect requests, please contact (617) 850-4705 option 2 or techsupport@zantaz.com
For Digital Safe requests, please contact (617) 850.4705, option 3 or ds-support@zantaz.com
For First Archive requests, please contact (617) 850-4705, option 4 or fa-support@zantaz.com
IDOL Support Hotline:
1-877-333-7744
Support Hotline:
877.483.7489
Direct Line:
403.294.1107
Hours:
7:00am to 6:00pm MST (GMT-7) (or leave voice mail)
European & Worldwide Support
E-mail Support:
TOLL FREE UK only
+44 (0) 8000 282858
TOLL FREE UK, Netherlands, Germany, Spain and France
(00) 800 4837 4890
Canada Direct Line:
403.294.1107
Hours:
9.00 am to 5.00 pm (GMT+1) (or leave voice mail)
Some support services are also available through other Autonomy regional offices. For more information please contact your Autonomy salesperson, or call one of the Hotline numbers listed above.
Our customer support site is located at https://customers.autonomy.com/
